We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product.
When may the order be cancelled by us before shipment?
The order may be cancelled by us before shipment due to any of the following reasons:
1. The specific product/model is out of Stock.
2. The order could not be shipped within the specified timeline.
3. The shipping address is not serviceable.
4. Any other reason beyond the control of merchants or Rajkamal Oil Mill.
When may the order be cancelled by us post shipment and delivery?
The orders may be cancelled by us post shipment and delivery due to any of the following reasons:
1. Established defect in the product which we are not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4. Customer refused to take the delivery, refund would not be applicable.
5. Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
When will the refund be processed?
In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
What are the conditions for refund processing?
Following are the conditions for refund processing:
1. Ensure that the product is in warranty.
2. The refund shall be processed only after the product is shipped back and received by us.
3. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
4. The return courier awb/tracking number not intimated to Rajkamal Oil Mill customer support team is not eligible for refund
5. The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
6. Any charges levied as tax is not eligible for refund.
What is the process for refund?
1. Please connect with our customer care via email or call.
2. The customer care team will validate the request by checking the timelines, product type, and warranty terms, etc and shall take the request for refund or exchange
3. Ensure to collect the return address from Rajkamal Oil Mill customer care.
4. Pack the product properly and label the product with the order number, return address and your address.
5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.
6. Ensure that the awb / tracking number is shared with Rajkamal Oil Mill customer care.
7. The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly before handling it over to courier.
When would the refund be refused?
A refund can be refused if the following conditions are met.
1. The product is completely broken and unusable or with scratches or incomplete as per the our expectations from the customer.
2. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
3. The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
What is the timeline for refund?
Only after we receive the returned product, we will refund your amount in 15 days subject to the conditions above.
What will be the refund method?
1. Refund Cheque will be issued in the billing name.
2. Refund via bank transfer will be done to an account owned only by you.
3. In case the refund Cheque is lost by customer, Cheque will be reissued in 15 days on the receipt of affidavit.
4. In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
5. If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.